· The disorganised, draconian, incompetent management
· The cattiness of the staff
· The constant pressure to sell, sell, sell
· The shit pay
· The diva clients
This past Tuesday, I finished working for Bliss Spa, and gave my very last massage there. It was anti-climactic, given the grinding corporate machine of that place. I get no breaks because, as usual, they booked me solidly back-to-back with clients. This is the upside of spa work: they get you the clients and work, and you do with work and sell products. It sounds relatively easy, if you can numb yourself and have the physical stamina to slap body after body on the massage table. I worked for a marketing company basically, that happened to be a luxury, world-reknown spa.
I started at Bliss right after deciding to switch careers, from IT to massage. It seemed a good place to begin and gather experience, and indeed, I have built up a massive amount of self-confidence and physical endurance. I went from working in front of a PC, managing web development projects, dealing with code and web design to a small room where I, oil bottle in hand, interfaced with a person, who was naked, and faced down most of the session. When you’re faced with that, you had better know what you’re doing and perform well. The only thing that remained the same was crap management…managers that didn’t care if you had an issue, and just wanted you to be on time, consistent, and uncomplaining. Managers that just wanted to make the most amount in retails and service sales, and gave you a hard time if you called in sick or were late. Sickness was always an issue, but in order to save costs, the management did not have a back-up plan of therapists they could call upon in case of emergency. Such is the way of labour, supply, and production…translated into the spa world. This capitalist machine did not care to account for downtime, and strove to fill its schedule to maximum capacity every minute of its working hours. A discussion in Marxist labour theory – about worker’s roles, supply, and demand — can be examined for another time. (more…)



